Troubleshooting tips for viewing Quicktime movies from BGSU:

Windows:

1. Do you have the free application Quicktime version 7 or greater installed, the pro version is NOT needed?

If you have a Quicktime time icon in your Start Menu/Settings/Control Panels area (see screenshot) and the version is 7 or higher,
then you have the correct version of quicktime installed. You can use the Update Check drop down to see if there are updates
available as well (see screenshot).

If you don't have quicktime, you can click the link above or here to download and install it.

2. In the Quicktime Control Panel, is your Connection Speed set correctly?

Choose the correct speed for your internet connection (see screenshot)...
If you do not know what your connection speed is, you can use http://bandwidthplace.com/speedtest/ to test the speed
of your connection.

3. In the Quicktime Control Panel, is the Streaming Transport set to Automatic? (see screenshot).
If the automatic setting doesn't work, try changing it to HTTP port 80.

4. Do you have a firewall or router?
It is possible that your firewall may block the stream or that your router may not pass the stream correctly.
Try temporarily disabling the firewall to see if the stream works or have your network administrator look into it.
Your network administrator may have to check into the router setup as well if it is determined to be the cause.

If you still have problems or questions please send an email to dvss@wbgu.bgsu.edu

OS X:

1. Do you have the free application Quicktime version 7 or greater installed, the pro version is NOT needed?

You can check the version you have in System Preferences/Quicktime and selecting About Quicktime.(see screenshot)
You can use the Update Check drop down to see if there are updates available as well (see screenshot).Just click the
Update Now button.

2. Is your Connection Speed set correctly in the Quicktime Preference pane?

Choose the correct speed for your internet connection (see screenshot)...
If you do not know what your connection speed is, you can use http://bandwidthplace.com/speedtest/ to test the speed
of your connection.

3. In the Quicktime preference pane, is Transport Setup set to Automatic? (see screenshot).
If the automatic setting doesn't work, try changing it to HTTP port 80.

4. Do you have a firewall or router?
It is possible that your firewall may block the stream or that your router may not pass the stream correctly.
Try temporarily disabling the firewall to see if the stream works or have your network administrator look into it.
Your network administrator may have to check into the router setup as well if it is determined to be the cause.

If you still have problems or questions please send an email to dvss@wbgu.bgsu.edu